SHIPPING POLICY

Effective Date: 23/6/2026

At POLAR RITUAL, we are committed to delivering premium cold therapy products with care and reliability.

Order Processing

All orders are processed after payment confirmation.

Because our products are shipped directly from our manufacturing partners, order preparation and processing may take several business days.

Delivery Time

Estimated delivery time is between 25 and 30 business days, depending on the destination and product availability.

Delivery times are estimates only and may vary due to:

• Customs clearance procedures;

• Carrier delays;

• Weather conditions;

• High demand periods;

• Other circumstances beyond our control.

Shipping Origin

Our products are shipped directly from our manufacturing facilities and logistics partners located in China.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email, allowing you to follow your package throughout the delivery process.

Shipping Costs

Shipping fees are displayed during checkout and may vary depending on the destination and product selected.

Delays

POLAR RITUAL is not responsible for delays caused by customs authorities, shipping carriers, or unforeseen events. However, our support team remains available to assist customers throughout the shipping process.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at contact@polarritual.com and provide:

• Your order number;

• Photos of the product;

• Photos of the packaging;

• A description of the issue.

We will work with our manufacturing partners to resolve the situation as quickly as possible.

Lost Packages

If a package is lost in transit, please contact our support team. Each case will be reviewed individually, and we will work with our logistics partners to provide an appropriate solution.

Contact

POLAR RITUAL

Email: contact@polar-ritual.com

Website: www.polar-ritual.com